PAIN 01
Messages arrive across five channels and the team misses conversations.
Communications
Every message, every channel, one place to manage it.
A unified inbox for SMS, email, calls, web chat, and social messages with automated follow-up so nothing gets missed.
Unified inbox
18 totalSMS4 unreadMartinez, J.
Email11 unreadUnassigned
Call2 missedRivera, A.
Chat1 activeAI handling
AUTO-ROUTE
Round robinSkill matchAI first
The problem
Where the friction usually shows up.
PAIN 02
Follow-up is inconsistent because there is no shared system to track it.
PAIN 03
There is no record of what was said across different channels.
PAIN 04
Response times are slow because messages are scattered across tools.
What the data says
7x
higher likelihood of qualifying online leads when follow-up happens within an hour.
Fast follow-up turns interest into conversation before the buyer moves on.
Source: Harvard Business Review, The Short Life of Online Sales LeadsThe solution
What this product does for the team.
FEAT 01
Unified Inbox
FEAT 02
SMS & Email Sending
FEAT 03
Call Handling
FEAT 04
Web Chat
FEAT 05
Social Channel Messages
FEAT 06
Automated Follow-Up Sequences
All features
Everything included in this product.
01
Unified Inbox
All channels — SMS, email, calls, web chat, and social — in one place so no message slips through.
02
SMS & Email Sending
Send and receive SMS and email directly from the platform with full conversation threading.
03
Call Handling
Make and receive calls from the platform with logging and recording tied to the contact record.
04
Web Chat
Manage website chat conversations alongside every other channel in the same inbox.
05
Social Channel Messages
Handle Facebook Messenger, Instagram DMs, and other social messages without switching platforms.
06
Automated Follow-Up Sequences
Trigger multi-step follow-up by SMS and email automatically when a contact enters a stage or misses a reply.
07
Conversation Tagging
Tag conversations by type, status, or topic so the team can filter and prioritize the inbox.
08
Team Assignment
Assign conversations to the right team member so ownership is clear and response is accountable.
Direct impact
What changes when this is in place.
01
No message falls through the cracks regardless of channel.
02
Follow-up is consistent because it runs from one shared system.
03
Every conversation is logged against the right contact record.
04
Team response time drops when everything is in one place.
Get started
Want all your customer conversations in one manageable place?
Tell us which channels the team uses and where messages are currently getting lost.